Using Discretion in Your Collection Tactics: It May Cost You the Customer

When do you ask customers to pay their invoices? How do you ask your customers to pay their invoice(s)? Collecting on a debt that’s owed is an art and a science. You have to be careful so you don’t lose a customer. In this episode of MakingChips, we cover a recent frustrating situation I dealt with that should have been handled differently—because they just might lose me as a customer. Don’t miss this episode to hear the whole story!

– Jim

Segments

• [3:06] What’s happening at ZENGERS and Carr Machine & Tool
• [7:12] Using discretion in your collection tactics
• [9:10] Manufacturing news: Indiana leads nation on manufacturing job growth
• [15:37] The reason why we’re talking about collection tactics
• [23:58] How we evaluate our collection tactics
• [26:51] Who is handling accounts receivable? 

Resources mentioned on this episode

• Indiana is leading the nation on manufacturing job growth

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