Bridging generational gaps through empathy and communication, with Laura Hanley of Big Picture Companies

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Laura Hanley, licensed therapist and workplace consultant at Big Picture Companies, joins The Manufacturing Employer to unpack generational diversity on the shop floor. Drawing from her clinical background at the Mayo Clinic and VA, Laura explains why communication and occupational empathy are key skills in today’s manufacturing environment. She breaks down why older and younger workers often talk past each other, how wiring, motivation, and stress responses play into team dynamics, and why leadership rooted in empathy and data-driven insight is essential.