But what separates the shops that are thriving? It comes down to investing in processes, systems, and a culture centered around exceptional service.

In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions.

How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management.